Open to opportunities

Angelica Cruz

@angelicacruz1

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Dedicated scheduling specialist with strong customer relations skills.

United States

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What I'm looking for

I am seeking a role that allows me to utilize my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am a dedicated Scheduling Specialist with a proven track record in enhancing schedule adherence and providing exceptional customer service. At MomDoc, I have successfully increased schedule adherence through consistent monitoring and real-time adjustments, ensuring that our clients receive timely and accurate information about our services. My ability to handle high volumes of calls while maintaining professionalism has been key to my success in this role.

Prior to my current position, I honed my multitasking and customer service skills in various roles, including as a Cook/Dishwasher and Server/Buser. These experiences taught me the importance of teamwork and maintaining high standards of cleanliness and organization in fast-paced environments. I take pride in my strong work ethic and my commitment to delivering quality service to every customer.

Experience

Work history, roles, and key accomplishments

Current

Scheduling Specialist

Current

MomDoc

Feb 2025 - Present (4 months)

Increased schedule adherence through consistent monitoring and real-time adjustments as needed. Provided detailed information about available services and requirements. Called customers to coordinate schedules and set appointments.

Scheduling Customer Service Documentation Multi Line Phone Systems Problem Solving Communication Appointment Setting Data Entry

Cook/Dishwasher

Dave and Busters

Jun 2017 - Jul 2018 (1 year 1 month)

Maintained clean and organized work areas at all times to bring safety and quality to food preparation process. Prepared meals efficiently under time constraints for timely service during peak hours. Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Food Preparation Multitasking Time Management Inventory Management Food Safety Cooking Dishwashing

Server/Busser

Brookdale Assisted Living

Jun 2015 - Jun 2017 (2 years)

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Customer Service Multitasking Food Service Teamwork Order Taking Table Management Communication

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Certificate, Medical Billing And Coding

Completed a comprehensive program in medical billing and coding, gaining expertise in healthcare regulations, insurance processes, and medical terminology. Developed skills in accurate coding and billing practices essential for healthcare administration.

Raymond S Kellis High School

High School Diploma, High School

Obtained a High School Diploma, completing a diverse curriculum that provided a strong foundation in various academic subjects. Developed essential skills in critical thinking, problem-solving, and communication.