Angelica Balbuena

Designed structured agentic AI workflows to assist multi-step technical and operational tasks using Claude Code in Visual Studio Code. Built repeatable prompts, step-by-step instruction flows, and AI-assisted documentation processes.

Founded and led an underwater performance collective, delivering plug-and-play mermaid productions and high-resolution cinematic content. Integrated agentic AI workflows and automated systems to modernize production management while coordinating elite talent and international engagements.

Worked in structured financial systems requiring accurate, consistent process execution. Investigated structured data discrepancies, documented case workflows, and coordinated with internal teams to resolve issues using database-driven systems.

Provided trade support as part of SS&C Advent, supporting investment firms globally. Contributed to delivering precise, ahead-of-the-curve solutions in a risk-conscious operational environment.

Advised business owners on Google products to address online presence needs, including issues with Google My Business, Google Ads, and G Suite. Conducted research and market analysis, identified client pain points, and supported step-by-step technical setup and appointments.

Provided customer support for Google Workspace core services, including migration and sync using API tools. Managed incidents through the incident life cycle, supported troubleshooting, and worked with concepts including domains/DNS and SAML/Single Sign-On.

Resolved user hardware and software issues via voice, email, and chat while documenting incident classifications. Used Active Directory and ServiceNow ticketing for diagnosis, follow-up, and trend detection, and performed troubleshooting with tools such as Cisco VPN, Citrix, Symantec, AirWatch, and VMware.

Studied International Travel and Tourism Management (Hospitality) at Lyceum of the Philippines University from 2008 to 2012.