Angel Gustilo
@angelgustilo
Hybrid AI operations and technical infrastructure specialist blending prompt engineering with hands-on PC and financial expertise.
What I'm looking for
I am a hybrid specialist in AI operations and technical infrastructure with experience as an AI Tech Support expert and prompt engineer, backed by a decade of hands-on computer building and technical troubleshooting.
In AI operations I resolve configuration and API issues, craft prompt guidance, and document technical fixes while maintaining security and compliance for sensitive financial and account data.
I have prior experience preparing group insurance quotes, validating census and risk data, and performing high-volume customer service and back-office administration—bringing process rigor, operational execution, and cross-functional collaboration to every role.
Experience
Work history, roles, and key accomplishments
AI Operations Specialist
TaskUS
Jan 2025 - Present (1 year 1 month)
Provide advanced email support for an OpenAI partner, diagnosing AI configuration and API issues, optimizing user prompts to improve model output, and maintaining knowledge-base documentation to improve service uptime and resolution quality.
Group Insurance Quote Specialist
EXL Services
Jan 2024 - Sep 2024 (8 months)
Prepared comprehensive group benefits premium quotes, validated and cleaned census data to determine eligible lives, researched SIC codes for risk assessment, and coordinated with underwriting to ensure compliant, accurate proposals.
Customer Service Representative
ITECHNO Specialist Incorporated
Nov 2022 - Dec 2023 (1 year 1 month)
Managed high-volume live chat and back-office administration for online gaming operations, produced hourly and daily operational reports, and led outbound retention calls to reduce churn and improve player engagement.
Education
Degrees, certifications, and relevant coursework
Cavite State University - Main
Bachelor of Arts, Political Science
2013 - 2018
Activities and societies: Coursework included research methods and data verification; involved in practical data handling relevant to financial and administrative processes.
Undergraduate studies in Political Science at Cavite State University from 2013 to 2018 focusing on foundational political theory and research methods.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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