Open to opportunities

Angel Gustilo

@angelgustilo

Hybrid AI operations and technical infrastructure specialist blending prompt engineering with hands-on PC and financial expertise.

Philippines

Message

What I'm looking for

I seek a long-term role where I apply AI operations and technical infrastructure expertise, drive efficiency, contribute to documentation/processes, and work within a compliance-focused team.

I am a hybrid specialist in AI operations and technical infrastructure with experience as an AI Tech Support expert and prompt engineer, backed by a decade of hands-on computer building and technical troubleshooting.

In AI operations I resolve configuration and API issues, craft prompt guidance, and document technical fixes while maintaining security and compliance for sensitive financial and account data.

I have prior experience preparing group insurance quotes, validating census and risk data, and performing high-volume customer service and back-office administration—bringing process rigor, operational execution, and cross-functional collaboration to every role.

Experience

Work history, roles, and key accomplishments

Current

AI Operations Specialist

Current

TaskUS

Jan 2025 - Present (1 year 1 month)

Provide advanced email support for an OpenAI partner, diagnosing AI configuration and API issues, optimizing user prompts to improve model output, and maintaining knowledge-base documentation to improve service uptime and resolution quality.

AI Operations Prompt Engineering Knowledge Base Customer Support Data Security Microsoft Office

Group Insurance Quote Specialist

EXL Services

Jan 2024 - Sep 2024 (8 months)

Prepared comprehensive group benefits premium quotes, validated and cleaned census data to determine eligible lives, researched SIC codes for risk assessment, and coordinated with underwriting to ensure compliant, accurate proposals.

Risk Assessment Regulatory Compliance Excel CRM Documentation

Customer Service Representative

ITECHNO Specialist Incorporated

Nov 2022 - Dec 2023 (1 year 1 month)

Managed high-volume live chat and back-office administration for online gaming operations, produced hourly and daily operational reports, and led outbound retention calls to reduce churn and improve player engagement.

Live Chat Support Back Office Reporting Customer Retention Outbound Calling Promotion Verification CRM Troubleshooting

Education

Degrees, certifications, and relevant coursework

Cavite State University - Main

Bachelor of Arts, Political Science

2013 - 2018

Activities and societies: Coursework included research methods and data verification; involved in practical data handling relevant to financial and administrative processes.

Undergraduate studies in Political Science at Cavite State University from 2013 to 2018 focusing on foundational political theory and research methods.