Angela Ugwu

I am a highly organized and detail-oriented Administrative Assistant with two years of experience in supporting office operations and managing schedules. My strong skills in customer service and proficiency in Microsoft Office Suite and Google Workspace enable me to improve workflow efficiency in fast-paced environments.

Throughout my career, I have achieved significant milestones, including a 95% customer satisfaction rating through efficient issue resolution and a 20% improvement in scheduling efficiency by managing over 40 weekly appointments. I take pride in my ability to ensure 99.8% accuracy in documentation and have successfully reduced invoice issues by 30% through collaboration with the billing department.

I am committed to continuous improvement and professional development, as evidenced by my certifications in Virtual Assistance and Data Analytics. I am eager to leverage my skills and experience to contribute positively to a dynamic team.