Angela Mathews

Engineered and launched a centralized operational database to optimize research and response workflows. Led a critical maintenance-parts process improvement project using AI tools and partnered with executive leadership and international stakeholders to resolve operational roadblocks.

Directed comprehensive project administration and operational lifecycle support for executive leadership across multiple concurrent, high-budget construction projects. Served as the core strategic liaison between corporate executives, field project managers, external vendors, and high-value clients.

Orchestrated a comprehensive database audit and migration of thousands of historical training and qualification records, restoring 100% data integrity. Coordinated safety training logistics, onboarding compliance workflows, and end-to-end scheduling of mandatory occupational medical testing.

Diagnosed and resolved complex technical software and hardware escalations using root-cause analysis, collaborating with engineering teams to drive permanent resolutions. Mentored peer teams while tracking and exceeding customer satisfaction and first-contact resolution metrics.

Accountable for daily business operations, labor budget forecasting, scheduling logistics, and inventory control for a high-volume retail footprint. Supervised, trained, and mentored retail personnel, aligning performance metrics with store-wide operational targets.

Grade: 3.3

Activities and societies: Strategic analysis of salesforce at an electrical company, Lean transformer

MBA with a concentration in Project Management

Bachelor of Arts in International Relations with a Latin American study focus.

Certificate in Nonprofit/Human Services Management.

Entrepreneur Certificate (VWISE) from Syracuse University.