Angela Fossie

Supervised phone center operations and led communications as a Lead Communications Operator. Managed patient inquiries and ensured efficient communication flow within the healthcare system.

Served as a Lead Communications Operator, overseeing communication channels and ensuring smooth information exchange. Responsible for managing incoming and outgoing communications for the facility.

Managed patient financial services, including billing and account management. Ensured accurate processing of patient accounts and financial transactions.

Performed medical transcription duties with a focus on oncology and pathology. Ensured accurate and timely documentation of medical reports.

Provided medical transcription services and acted as a pre-treatment representative. Assisted patients with pre-treatment procedures and documentation.

Managed the medical office, overseeing daily operations and administrative tasks. Ensured efficient functioning of the office and provided support to medical staff.

Supervised call center operations, ensuring high-quality customer service and efficient call handling. Managed a team of call center representatives and resolved escalated issues.

Provided customer service support, addressing client inquiries and resolving issues. Maintained positive customer relationships and ensured satisfaction.

Handled billing operations for the medical practice, processing claims and managing patient accounts. Ensured accurate and timely billing procedures.

Performed pathology transcription, accurately transcribing medical reports related to pathology. Ensured precision and adherence to medical terminology standards.

Mastered all subjects during high school education.

Graduated with a Bachelor of Science degree in Business Administration.

Studied various courses in Business and Nursing.

Studied courses in Administration, Education, and Religious Studies.

Studied computer operations, Accounting, and Business Management.