I've supported IBM Maximo and enterprise systems for Massachusetts General Hospital, Brigham and Women’s Hospital, Merck Pharmaceuticals, American Electric Power, and Kansas City Board of Public Utilities. I turn stakeholder needs into clear requirements, functional documentation, training materials, and practical system outcomes.
At Brigham and Women’s Hospital, I led requirements gathering, impact analysis, and stakeholder workshops for IBM Maximo MAS 8.11 upgrade initiatives, while supporting integrations, UAT, defect triage, and post-go-live stabilization. At Merck, I served as a front-facing Business Analyst and Project Lead for an SAP S/4HANA implementation, coordinating stakeholders, vendors, testing, user readiness, and executive reporting.
I bring decades of experience across energy, utilities, healthcare, and manufacturing, with a customer-facing approach to workshops, process analysis, reporting, change management, and lifecycle support.
