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Andy SánchezAS
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Andy Sánchez

@andysnchez

Intake Specialist at RAMOS LAW GROUP who managed client leads and organized intake data from first contact through onboarding.

Austria
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At RAMOS LAW GROUP, I managed inbound and outbound leads and organized client data from first contact through onboarding. I communicated with clients and legal professionals, tracked prospect interactions, and supported orderly intake workflows.

At AG LAW FIRM, I worked as a Paralegal and Intake Specialist, gathering client information for immigration procedures, preparing affidavits, and managing case calendars. I also categorized client information to automate form preparation.

My experience also includes interpreting between Spanish and English in medical settings at AKORBI and coordinating patient appointments and case updates at ALLEVIATE INSTITUTE OF SPINE AND PAIN. I’ve used CRM and creative tools including Salesforce, DrChrono, Adobe Premiere, and Photoshop.

Experience

Work history, roles, and key accomplishments

AP

Personal Injury Coordinator

Alleviate Institute of Spine and Pain

Aug 2024 - Feb 2025 (6 months)

Managed patient scheduling for follow-ups, MRIs, and diagnostic tests, ensuring coordination with doctors and case managers. Reviewed medical images and secured approvals for procedures while maintaining compliance with legal and insurance standards.

AF

Intake Specialist

AGLAW Firm

Jan 2022 - Apr 2022 (3 months)

Collected and organized client data for immigration legal procedures, ensuring accurate and complete information. Automated the preparation of forms and documents by systematically categorizing and labeling client information.

DC

Photographer, Videographer and Marketing

Digitech and Ace Cuts

Jan 2022 - Apr 2022 (3 months)

Produced high-quality and creative photos and videos of products for promotional purposes on Instagram, Facebook, and WhatsApp. Ensured all visual content was aesthetically appealing and engaging to attract and retain audience interest.

TE

Medical Specialist Service Agent

Teleperformance

Nov 2020 - Dec 2021 (1 year 1 month)

Provided comprehensive assistance to members regarding health insurance inquiries, including in-network doctors, payments, drug plan stages, prices, and coverage. Managed and resolved claims information and facilitated appointments with doctors.

AC

Social Media Retention Specialist

Accedo 24/7

Apr 2017 - Nov 2020 (3 years 7 months)

Provided comprehensive customer support via chat, email, phone calls, and social media networks, assisting with monthly bills, payments, and troubleshooting. Met daily and monthly retention targets by identifying and addressing specific customer needs.

RP

Service Assistant / Server

Restaurante Primer Plato

Jan 2016 - Mar 2017 (1 year 2 months)

Provided customer service by attending guests, taking orders, and ensuring a positive dining experience. Maintained cleanliness of dining and kitchen areas, following hygiene and safety standards.

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de Pereira logoUP

Universidad Tecnológica de Pereira

Technical Degree, Educational Communication and Informatics

Earned a technical degree in educational communication and informatics.

Tech stack

Software and tools used professionally

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