At Council on Aging of Southwestern Ohio, I own application support for a Microsoft Dynamics 365 social care platform serving approximately 2,000 users statewide. I work with frontline staff to identify workflow issues and translate requirements into application improvements.
I led the migration of a 350-user, four-county on-premises Dynamics system to a statewide cloud platform. I also established support processes that achieved 99% of tickets worked within 24 hours, and I manage a four-person support and technical writing team.
At CareDirector Software / Advanced Health & Care, I delivered Microsoft Dynamics CRM implementations for social care and healthcare customers, including deployments exceeding 1,000 users. I gathered requirements, configured environments, migrated data, and supported training and UAT; earlier at Wells Fargo, I led an application performance effort that eliminated manual workarounds and saved approximately 800 labor hours annually.
