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Amy Bauman-Dontje

@amybauman-dontje

I lead enterprise IT delivery, enterprise Program Management, Salesforce solutions, AI development, and cross-functional teams.

United States

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What I'm looking for

I'm looking to lead enterprise IT delivery, strategic programs, Salesforce and AI-enabled solutions, and cross-functional teams while improving service quality, system design, releases, and organizational outcomes.

At Health Management Associates, I lead IT service delivery for strategic projects and enterprise applications including Salesforce, Ironclad, and Deltek Vantagepoint. I manage the PMO, release planning, quality assurance, systems integration, and cross-functional delivery teams.

I build custom Salesforce functionality through AI-assisted Apex development, Lightning Web Components, and Flow automation. I also lead AI solution delivery from scoping and vendor coordination through release, including AI agents for system support and user engagement.

Previously, I led large State of Michigan healthcare engagements at Optum, managing 60+ analysts, developers, and project managers while guiding application strategy, integrations, budgets, vendors, and service delivery. My background spans healthcare, government, insurance, Medicare, Medicaid, software engineering, testing, and enterprise program management.

Experience

Work history, roles, and key accomplishments

Director, IT Service Delivery

Health Management Associates

Feb 2024 - Aug 2026 (2 years 6 months)

Manages the Project Management Office for IT Strategic Projects and Enterprise Applications, including Salesforce, Ironclad, and Deltek Vantagepoint. Performs AI-assisted Apex development and leads release planning and quality assurance.

Project Management Service Delivery Management Salesforce Administration Apex Development Lightning Web Components Flow Automations AI Tools Claude ChatGpt Cursor GitHub Co Pilot Release Management Quality Assurance UAT Agile Development System Design Personnel Management

Senior Manager, Project/Program Management

Optum State Government Solutions

Apr 2018 - Feb 2024 (5 years 10 months)

Acted as principal interface with State of Michigan clients for Optum-developed products and services. Managed 60+ analysts and developers, designed integration solutions, and advised on Master Data Management.

Project Management Program Management Customer Relationship Management Team Leadership Budget Management Vendor Management Integration Solutions Web Services Database Connectivity Secure File Transfer Master Data Management Strategic Planning

Senior Program Manager

Dewpoint

Sep 2014 - Apr 2018 (3 years 7 months)

Led a team of project managers developing comprehensive project plans for MDHHS strategic applications. Managed budgets, mitigated risks, and collaborated with external vendor teams.

Program Management Project Planning Budget Management Risk Management Vendor Management Stakeholder Collaboration SUITE Methodology

Technical Project Manager

Vertafore

Nov 2013 - Sep 2014 (10 months)

Developed comprehensive project plans for insurance carrier implementations to PLM products. Managed the NAIC Uniform Application change for 2014.

Project Management Insurance PLM Stakeholder Collaboration Project Planning

Technical Project Manager / Release Manager / Test Manager

HP Enterprise Services

Sep 2009 - Nov 2013 (4 years 2 months)

Developed comprehensive test plans for System Integration Testing, User Acceptance Testing, and Joint Acceptance Testing. Managed 30-40 testing resources and provided weekly metrics to program management.

Test Management Release Management Project Management System Integration Testing User Acceptance Testing Performance Testing Interface Testing Testing Automation SQL Data Management Mentorship

Software Engineer

HP Enterprise Services

May 1997 - Sep 2009 (12 years 4 months)

Created yearly project plan for Medicare Profile Build and provided technical support for six contracted insurance carriers. Developed and executed test plans and maintained COBOL and Assembler code.

COBOL Assembler Medicare Claims Processing Test Planning Unit Testing Integration Testing CMMI Level 5 Problem Solving

Education

Degrees, certifications, and relevant coursework

Project Management Institute

Project Management Professional (PMP), Project Management

2013 -

Project Management Professional (PMP) certification from the Project Management Institute, held from July 2013 to present.

Association of Change Management Professionals

Certified Change Management Professional (CCMP), Change Management

2024 -

Certified Change Management Professional (CCMP) certification from the Association of Change Management Professionals, issued November 2024 and currently held.