Andy Leong

Developed AI-assisted tools including EventWingBot, BudgetBot, and Kneadmate PWA. Dedicated time to supporting family as a first-time father while staying hands-on in AI product development.

Built an NLP-powered customer messaging platform integrated with CRM workflows, improving service-agent efficiency 4x. Led consumer rewards redemption experience, increasing redemption rates 72% while reducing reward funding costs 5%. Mentored and led 2 Product Managers.

Built an NLP conversational platform that automated 25% of customer interactions, reducing support escalations by 60% and delivering S$300K in annual cost savings. Launched a mobile-first insurance application with automated claims assessment, reducing processing turnaround time by 20% and generating S$100K in incremental revenue within the first 6 months.

Managed paid media initiatives across Asia Pacific, overseeing a budget of over USD 1 million to drive lead acquisition for the Enterprise Business and optimize P&L for the Self-Serve SaaS model. Exceeded signup targets by 7% in 2016 and 30% in 2017 through A/B testing and landing page optimization.

Participated in management training program.

Achieved 25% sales growth for Lifebuoy.

Drove 400% user acquisition growth.

Master in Marketing and Creativity from ESCP Europe Business School, London-Paris, completed in 2011.

Master of Engineering in Mechanical Engineering from the University of Sheffield, completed in 2008.