Andrew Quach
@andrewquach
I troubleshoot SaaS, integrations, and cloud marketplace issues for enterprise customers.
ZimbabweWhat I'm looking for
At Tackle/AppDirect, I troubleshoot platform and integration issues across AWS, Azure, and GCP Marketplaces, replicating customer environments and validating system behavior.
Previously at Conga, I investigated complex client defects through controlled testing, configuration and integration troubleshooting, and detailed engineering escalations. I also authored more than 200 technical knowledge base articles that standardized resolutions and improved self-service.
I bring 15 years of enterprise customer support experience, with a focus on reproducible technical findings, root-cause analysis, and clear explanations of workarounds and prevention steps.
Experience
Work history, roles, and key accomplishments
Marketplace Support Engineer
Tackle/ AppDirect
Mar 2025 - Present (1 year 5 months)
Troubleshoot platform and integration issues across AWS, Azure, and GCP Marketplaces by replicating customer environments and validating system behavior. Diagnose failures related to APIs, provisioning workflows, entitlement data, and platform constraints.
Education
Degrees, certifications, and relevant coursework
Metropolitan State University of Colorado
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology with a minor in Business from Metropolitan State University of Colorado.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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