Andrew Kuiyaki

Led full country P&L for a SaaS mobile banking fintech, accelerating market penetration through partnerships with corporates, banks, and SACCOs to reach EBITDA+ status within four months. Drove 254% YoY Q3 2025 revenue growth via portfolio management aligned to OKRs and reduced at-risk portfolio from 11.4% to 6.8% through enhanced compliance and risk monitoring.

Built and scaled the customer experience function from inception, establishing teams, processes, QA frameworks, and performance management systems to support rapid growth. Grew corporate partners from 62 to 389 companies (528%) and overhauled the enterprise CRM to improve data visibility, agent productivity, and stakeholder reporting.

Owned full P&L and end-to-end operations across real estate, hospitality, and golf, leading KPI performance, financial results, and a 450+ employee workforce with board reporting accountability. Increased service charge remittances by 22% and led strategic brand partnerships, including organising Kenya’s inaugural PGA-ranked women’s golf tournament with multi-stakeholder coordination.

Advised MSMEs and SMEs on operational design and organisational transformation by conducting data-driven assessments to identify inefficiencies, role overlaps, and structural gaps. Achieved a 97% client retention rate by delivering actionable improvement roadmaps and coaching senior leadership on governance best practices and change management.

Led operations, shared services, and HR functions for a management consulting firm with international client engagements, managing operational strategy, project execution, and cross-functional consultant teams across multiple portfolios. Oversaw operational and financial budgets and implemented automated reporting/workflow tools that reduced administrative overhead by over 60%.

Earned a Higher Diploma in Business Administration at Stratford University in 2002.

Completed a Bachelor of Fine Arts in Interior Design at the University of Georgia from 1997 to 2000.