Carlos Santos

I’m a Creative Director and graphic designer with a strong QA mindset, turning marketing objectives into polished design and video strategies for social media and paid advertising. I’ve built end-to-end creative workflows focused on punctual delivery, aesthetic rigor, and consistent performance against brand standards.

Across my experience in customer service and quality assurance, I’ve led teams while monitoring process adherence, policy compliance, and customer problem resolution. In parallel, I’ve developed brand identity frameworks, social media designs, and marketing collateral for multiple local and industry brands.

As a Founder & Creative Manager and Creative Team leader, I manage a multidisciplinary team of graphic designers and video editors, optimize the production pipeline, and run quality assurance over visual and audiovisual outputs. I bring strategic project management, client-focused communication, and leadership that keeps creative execution aligned with expectations.