Andre Luis

Currently working remotely on the APEX Billing and Reporting System, utilizing Terraform for infrastructure as code, and collaborating in an agile team to enhance CI/CD pipelines and automation processes.

Provided guidance to engineers and developers, maintained CI/CD pipelines, and improved AWS infrastructure using Terraform while enhancing observability and incident management processes.

Collaborated with software engineers to build and maintain cloud infrastructure, monitored application performance, and resolved deployment issues using GitLab and Ansible.

Improved efficiency by automating processes, provided support for customer-facing broadband services, and managed network access using F5s and Palo Alto Firewalls.

Enhanced service monitoring and operations through automation, participated in continuous improvement initiatives, and created documentation for new processes.

Managed a Hosted PBX platform, improved network backbone connectivity, and developed features for telephony services while collaborating with design engineers.

Responsible for the university's network backbone, ensuring secure BGP connections, and implementing a VOIP project that significantly reduced telephony costs.