I've supported Microsoft Exchange and Exchange Online at Microsoft for more than a decade, resolving mission-critical L3/L4 escalations, reporting product bugs, and leading triage for complex enterprise customer issues.
As a freelance Microsoft 365 and Entra ID consultant, I administer identity lifecycle management, Conditional Access, PIM, MFA, Exchange Hybrid migrations, Teams, SharePoint Online, Intune, Defender for Office 365, and Copilot adoption. I also build PowerShell automation, maintain distributed Exchange infrastructure, and document secure operational procedures.
