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Andrei Louis Bustamante

@andreilouisbustamant

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Email Support professional at Accenture - Google who reviews campaigns for quality, design, and compliance.

Philippines

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At Accenture - Google, I review and approve email campaigns against quality, design, and compliance standards, and support users of the internal platform with campaign questions and troubleshooting.

I also provide functional and technical support, document and escalate incidents, and conduct support sessions for users. At Sourcefit, I worked in research, data analysis, and video encoding, including quality assurance and reviewing shopper behavior records.

Experience

Work history, roles, and key accomplishments

Current

Email Support / Apprentice of Vendor Technical Account Manager

Current

Accenture

Nov 2024 - Present (1 year 11 months)

Provided comprehensive support to personnel using the internal platform, reviewed and approved email campaigns for quality and compliance, and conducted bi-weekly support sessions.

Email Support Email Campaign Management Compliance User Support Troubleshooting Documentation Escalation Management Trackings Follow up

Technical Support (Email Support)

Accenture

Jun 2022 - Nov 2024 (2 years 5 months)

Provided functional and technical support for resolving customer problems, liaised with other support teams, and ensured proper documentation and follow-up of incidents.

Technical Support Email Support Customer Contact Incident Management Documentation Escalation Management Trackings Follow up

Research Associate

Sourcefit

Aug 2020 - Jun 2022 (1 year 10 months)

Managed data harvesting, quality assurance, and research tasks, gathering and encoding information from various URLs to ensure accurate data processing.

Data Harvesting Quality Assurance Research Data Encoding Data Processing

Data Analyst and Video Encoder

Sourcefit

Jan 2020 - May 2020 (4 months)

Researched and categorized YouTube content, encoded data accurately, and contributed to quality assurance by reviewing team work and supervising trainees.

Data Analysis Video Encoding Research Quality Assurance Supervision Training

Video Encoder and Video Analyst

Sourcefit

Aug 2019 - Jan 2020 (5 months)

Encoded detailed records of shopper behavior and purchases, tracked shopper movements, and contributed to analysis of purchasing patterns and store layout effectiveness.

Video Encoding Data Analysis Shopper Data And Analytics Data Recording

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor in Business Teacher Education, Information Technology Education

2015 - 2019

Bachelor in Business Teacher Education major in Information Technology Education from the Polytechnic University of the Philippines from 2015 to 2019.