Dre User
@andreaswalterkoellen
I spend my days providing WordPress technical support, and being involved in fixing bugs and smaller development tasks .
PeruWhat I'm looking for
I specialize in WordPress technical support and customer service, built through hands-on work supporting users and teams while handling ongoing support responsibilities. I’m focused on resolving issues quickly, communicating clearly, and keeping service quality consistent.
My background also includes customer support roles in finance and iGaming, where I learned to manage inquiries carefully and stay responsive under real operational pressure. I’ve contributed as a creative content writer and site manager, which strengthened my ability to translate requirements into usable outcomes.
Across freelance and contractor work, I’ve supported content and site operations while coordinating tasks independently. I bring an organized, process-minded approach, with practical experience working from home-office environments.
I’m looking to apply this mix of technical support, customer service, and content/site experience in a role where reliability matters—and where continuous improvement is valued.
Experience
Work history, roles, and key accomplishments
I am a support engineer for WPML.
Customer Support Representative
Alchemic Dream Inc.
May 2018 - Nov 2018 (6 months)
Provided contractor-based customer support for finance-related inquiries from a home-office setting, handling customer requests and resolving issues.
Creative Content Writer
Cashcow Media
Apr 2017 - Nov 2018 (1 year 7 months)
Wrote creative iGaming content as a freelance writer, producing customer-facing copy and supporting content delivery from home office.
Creative Content Writer
iBusMedia
Mar 2018 - Jun 2018 (3 months)
Produced iGaming creative content as a freelance writer, creating and delivering writing assignments on a home-office basis.
Site Manager & Content Writer
Cashcow Media
Oct 2017 - Apr 2018 (6 months)
Served as a freelance site manager and creative content writer for iGaming content, coordinating publishing tasks and writing deliverables.
Customer Service Agent
Starfish Media N.V.
Dec 2016 - Nov 2017 (11 months)
Worked as a contractor customer service agent for iGaming support, responding to customer inquiries and assisting with issue handling.
Security Contractor
Conjunto Habitacional Marbella
Aug 2015 - Oct 2015 (2 months)
Provided security contractor services at a residential site, supporting on-site safety and security operations.
Sales Department Intern
Global Solutions LtdS.
Sep 2010 - Nov 2010 (2 months)
Completed an internship in the sales department, supporting sales-related administrative tasks and assisting team activities from the office.
Sales Department Intern
Quarzwerke Gruppe
May 2010 - Present (16 years 1 month)
Completed an internship in the sales department, assisting with sales team support tasks during the internship period.
Education
Degrees, certifications, and relevant coursework
Institute for Communal Administration (Cologne)
Verwaltungswirt, Public Administration
2000 - 2003
Qualified as a Verwaltungswirt (public administration specialist) at the Institute for Communal Administration of the City of Cologne from 2000–2003.
Nell-Breuning Berufskolleg
Fachoberschulreife, Economics and Administration
1999 - 2000
Completed the Fachoberschulreife (high-school degree) in 1999–2000 at Nell-Breuning Berufskolleg for Economics and Administration.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Social media
Job categories
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