Open to opportunities

Andrea Roa

@andrearoa

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Bilingual communicator specializing in content, copywriting, and translation.

Colombia

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What I'm looking for

I seek roles in copywriting, content writing, or translation where I can apply bilingual communication, attention to detail, and customer-focused problem solving in collaborative, growth-minded teams.

I am a bilingual professional with over four years of experience in customer service, content creation, and translation, fluent in Spanish and advanced in English (C1). My background includes high-volume client-facing roles, legal analysis, and technical support where I refined problem-solving, strategic communication, and data management skills.

Professionally, I have drafted and reviewed bilingual contracts, validated insurance policies for foreign clients, and provided bilingual support for international audiences, demonstrating strong written and oral communication across English and Spanish. I have also led and trained teams in multicultural service protocols and handled technical documentation.

I am focused on leveraging my attention to detail, analytical mindset, and cross-cultural experience to contribute to roles in copywriting, content writing, or translation that require accuracy, clear messaging, and audience empathy.

Experience

Work history, roles, and key accomplishments

Au Pair / Cultural Exchange

Private Host Family

Nov 2022 - Aug 2024 (1 year 9 months)

Immersed in an English-speaking environment while providing daily childcare and crisis resolution, strengthening intercultural communication and adaptability over a two-year exchange.

Intercultural Communication Childcare Communication Adaptability Time Management Teamwork

Legal Analyst

Saenz & Associates

Aug 2022 - Nov 2022 (3 months)

Drafted and reviewed bilingual contracts for international clients and interpreted legal terminology across English and Spanish documents, improving clarity and cross-border communication.

Contract Drafting Legal Terminology English Spanish Interpretation Written Communication Documentation Management

Insurance Agent

AXA Colpatria

Mar 2022 - Aug 2022 (5 months)

Validated bilingual insurance policies and assisted foreign clients, resolving conflicts using technical terminology in both English and Spanish to ensure accurate policy implementation.

Customer Service Bilingualism Conflict Resolution client support Documentation

Call Center Agent

Outsourcing S.A.

Aug 2020 - Jan 2022 (1 year 5 months)

Provided bilingual support for international COVID-19 data collection campaigns and managed English-language databases and technical documentation to maintain accurate public health records.

Bilingual Support Data Collection Database Management Technical Documentation Customer Service English Communication Multicultural Communication

Technical Support Advisor

Atlantic International BPO

Delivered technical support via digital platforms to multicultural clients, resolving issues and documenting solutions to improve service quality and response times.

Technical Support Troubleshooting Digital Platforms Documentation Customer Service Multicultural Communication

Team Leader

People Contact

Trained and supervised teams in multicultural service protocols, improving team performance and consistency in delivering bilingual customer support.

Team Leadership Training Multicultural Service Performance Management Bilingualism Coaching Quality Assurance Multicultural Services

Education

Degrees, certifications, and relevant coursework

MIU City University

Certificate, Leadership

2024 - 2024

Completed a Leadership Skills course in April 2024.

Hudson County Community College

Certificate, Critical Thinking

2023 - 2023

Completed a Critical Thinking & Problem Solving course in April 2023.

Fundación Universitaria Agraria de Colombia

Coursework, Law

2022 - 2022

Completed coursework in law studies at Fundación Universitaria Agraria de Colombia in 2022; not practicing law and focused on communication and service roles.