Andre Allen

Successfully completed 6 months of intensive pre-employment screening/training (includ. written, medical, physical fitness, + comprehensive criminal/personal background clearances); Graduated 6 wks of combined theoretical & paramilitary practical training, followed by 5 wks (200+ hours) of on-the-job frontline facility orientation.

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- Demonstrating strong insight into systemic impacts of th

• Managing an international team of 70+ AI operators/agents, assessing AI training quality, utilizing company guidelines and metrics
• Overseeing AI data-training to filter, rank and optimize LLM’s, using sound metacognition & critical thinking
• Evaluate & Test User reasoning & AI logic for system flaws; Checking factuality, security, accuracy, etc
• Documenting AI flaws and inconsistent beha

**ROLE**
Delegating daily operations, managing 10+ staff on rotating shifts, as part of an executive leadership team; Managed 2 housing properties in sometimes fast-paced environments with shifting priorities.

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**KEY CONTRIBUTIONS**

- Reconciling staffing/client issues, ensuring multidisciplinary service delivery in high-needs residential program with full compliance to ministry/QAM stand

• Working with world-class leading researchers, data scientists, programmers/engineers, to train AI models to read, write, recognize & summarize knowledge, interpret abstract & contextual meanings
• Ensuring that the goal of the AI Model is to be a safe, accurate, widely knowledgeable, and beneficial to the world for a wide variety of purposes
• Following suggestions for generative AI improveme

Maximized client retention and loyalty through HUGS (Hardware Upgrades), technical troubleshooting, and coordination with collections, IT help-desk, and line managers.

Increased revenue by upselling products, rate plans, features, and upgrades tailored to customer needs.

Resolved new and existing account inquiries including complaints, billing disputes, pricing errors, and roaming charges to mai

• Management & supervision of weekly Art/Music therapy sessions (in person, via zoom, or other service providers)
• Evaluating monthly fire drill training procedures with supervisors, house tenants and other staff
• Incident reporting and public case management: dealing w/ police and clients involving trauma cases
• Training 5 novice staff on house protocols/procedures; awareness/prevention,

• Trained 2 Jr. staff on ASD protocols, 6mnths into learning 5 complex BSP of aggressive non-verbal clients
• Improved client’s fine-motor skills (matching, spelling, counting, speech, etc); enabling cognitive choices
• Under supervision of main BT, adhered to TICS (Treatment Integrity Checklists), ensuring proper care
• Prompted client needs with sensory toys, Reverse psychology, using functi

• Managed + supervised highly vulnerable group home of 2 unpredictably violent/aggressive youth clients
• Kept tracked of ($900/wk) house finances + individuals petty cash; Created daily meal + workout plans
• Signing daily office records: (staff + client IR’s, ABC chart, smoke graphs, scatter-plots, fire safety plans
• Administered PRN for excessive behaviours; gave melatonin for insomnia and

ART-DIRECTION AND ASSET MANAGEMENT:
• Facilitating participation of Sr. management meetings (via in-person or Video Chat)
• Scheduling team working timelines; hitting target deadlines for client submissions
• Communicating client briefs + dealing with new client proposals/concepts
• Preparing, organizing & teaching workshops related to visual arts and young artists training
• Reviewing/approving

CLERICAL AND ADMINISTRATIVE MANAGEMENT:
• Orchestrated co-management tasks, helping drive successful sales close to $20k in 2nd launch year
• Events manager -- working with subcontractors (Jr. and Sr. Artists)
• Overseeing and determining budgets and financial arrangements
• Client Networking: Creating interview formats for subcontractors & scouting new recruits
• Scheduling gigs and/or atten

Contract position @ York University:

As a graphic designer and communications assistant for the COH (Canadian Observatory on Homelessness). "The Homeless Hub" is a COH research facility located at York University. They operate one of the largest online research databases in North America for evidence-based research, implementing prevention tactics, community awareness & project-analysis to fight

Contract Position, working on "Rung De One" Color Festival. A highly anticipated event with a great audience turnout -- Also known as the world-popular "Festival of Colors". Celebrating their 3rd year in operation, this time near Square One, Mississauga: the 2nd largest shopping center in Canada.

ROLE DESCRIPTION:
• Producing multiple iterations of concepts & templates for print, web & social m

TECHNICAL / DESIGN:
• Delivered 20+ daily product solutions, finalizing on-spot proof/print ready graphics for clients, paying strong attention to detail: (walk-ins, phone/email, meetups)

CLIENT CONSULTING:
• B2B & B2C consulting: RFP/RFQ via email, F2F & drop-in inquiries; promoting company policies, pricing, packages and other client details

CLERICAL / ADMINISTRATIVE:
• Drafted & applied d

• Assistant to store manager; Established great working relations with local shop owners, mechanics, drivers
• Coordinated driver delivery routes to various mechanical shops; trained all the new warehouse workers
• Provided conflict resolution for any parts distribution issues; Picked, sorted & labeled all aftermarket orders
• Opened/closed store location, completed multiple large pay transa

(3 yrs of Part-Time Contract positions: (ex. Kuehne+Nagel, The Brick, + other companies)

• Working within teams of 10+ people on various client projects requiring strong manual labor skills, teamwork and physical execution

• Applying use of company tools (ex. drills, nail guns, RF scanners, forklifts/walkies, etc) to organize merchandise, fix skids, label items on conveyor belts, in mostly fas

• Pick-up, delivery, & accurate documentations of various dental/optical packages for GTA-based clients
• Customer service management: dealing with various client personalities (high-end offices, small shops)
• Coordinating unexpected cross-driver deliveries on strict daily time constraints and company budgets
• Efficient citywide mapping & routing, using GPS navigation + critical-thinking for

• Created branding & marketing collateral to expand family business (designed, printed, promoted)
• Controlled & operated main company vehicles, tools & equipment, including prep, cleaning & repairs
• Transported, delivered & distributed company goods to local city scrapyards & other industry partners
• Accurately accounted for large sums of daily & weekly client monies (ex. $3-5k in cash tran

2010 Season: (Caricature Artist)
• Completed 15+ daily visual depictions of park guests in 2-10 mins time limits; Trained 3 rookie artists
• Assisted guests/customers with item questions, policies, hours, etc; Upselling store items & specials
• Managed $1.5k daily shift sales; Administrative duties (cash, open/close shifts, refunds/exchange, promos)
• Security & surveillance of 3 venue locatio

(ON CAMPUS POSITION)

• Supervised average team of 5-10 employees; Resolved customer conflicts & other ad-hoc duties
• Multi-tasked in all job areas: (cashier, bakery, floor, phone/email, cleanup + guest services, etc)
• Maintained location logs during down times; Investigated all general & specific customer inquiries
• Monitored hourly crowd control and de-escalated tensions w/ strong inter

(3 years working CSR + Sales jobs for various companies: Doing Interviews, cold-calling, telemarketing, door-to-door sales, high-volume outbound/inbound calls at call centres, database research, & selling promotional items)

2007: Rogers Marketing, SickKids Marketing
2006: Vector Marketing (Cutco), Sunuco Gas Station
2005: Universal Calls Media, AppleOne Employment

• Customer care support, co

Mar 2025 · Expires Mar 2028

Feb 2025

Sep 2023

Art Fundamentals, Color Theory, Art History, and related subjects