Open to opportunities

Ana Zape

@anazape

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Dynamic insurance professional with 12+ years of experience.

United States

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What I'm looking for

I am seeking a role that values client relationships and offers opportunities for growth in the insurance sector.

I am a licensed Property & Casualty Insurance Professional with over 12 years of experience in both personal and commercial lines. Based in North Carolina, I excel in policy servicing, client relationship management, and multi-state risk coordination. My career has been marked by a commitment to empathy and accuracy in supporting insured clients, which has allowed me to build long-term relationships across diverse regions.

Throughout my career, I have demonstrated a proactive approach to problem-solving, effectively handling complex client inquiries while ensuring policy accuracy. My experience as a Senior Account Executive involved leading teams and collaborating with clients and underwriters to develop tailored risk solutions. I have also successfully managed my own e-commerce business, showcasing my entrepreneurial spirit and ability to enhance client engagement through efficient online workflows.

Experience

Work history, roles, and key accomplishments

Current

Small Business Owner

Current

Bows and Such by Amelia

May 2016 - Present (9 years 1 month)

Manage end-to-end operations of an e-commerce shop including sales, client service, and order fulfillment. Streamline online workflow, enhance client engagement, and respond to inquiries with empathy and efficiency.

Client Services order fulfillment Workflow Optimization Digital Communication Sales Strategy Empathy Time Management

Senior Account Executive

Ricsons Consultants and Insurance Brokers, Inc

Jun 2010 - Mar 2016 (5 years 9 months)

Led service delivery for a diverse portfolio of commercial and personal insurance clients. Collaborated with clients and underwriters to develop risk solutions and secure competitive policy terms. Processed new business, renewals, endorsements, and cancellations.

Client Relationship Management Policy Processing Team Leadership Communication Skills Problem Solving

Manager / Marketing Manager

Ricsons Consultants and Insurance Brokers, Inc

Jun 2006 - May 2010 (3 years 11 months)

Oversaw marketing and renewal processes for commercial insurance accounts. Built and maintained strong client relationships, providing day-to-day support and addressing ongoing service needs.

Marketing Strategy Client Services Relationship Building Time Management

Account Executive

Ricsons Consultants and Insurance Brokers, Inc

May 2004 - Jun 2006 (2 years 1 month)

Provided direct client servicing for policy processing, endorsements, and billing. Maintained coordination with carriers to ensure favorable coverage and pricing.

Client Servicing Policy Processing Billing Carrier Coordination Documentation Management Communication Skills