Ana User
@anauser23
Operations and process improvement professional behind AQUO, NADIE, and Business LAB—building practical AI-supported workflows with human review.
SpainWhat I'm looking for
In urban mobility and taxi operations, I coordinated time-sensitive services and resolved disruptions to keep journeys on track. I reorganised schedules, pickup points, and priorities when plans changed, working with customers and third parties to find alternatives.
In 2026, I expanded this experience into process improvement, digital product, no-code automation, and applied AI through AQUO, NADIE, and Business LAB. I designed workflows and systems with human review, including a working NADIE pipeline with deterministic checks and 177 automated tests passing.
Experience
Work history, roles, and key accomplishments
Invisible Exclusion Risk Analyst
NADIE
Jan 2026 - Present (9 months)
Designed an original risk taxonomy, evidence schema, and abstention protocol for analyzing digital journeys with mandatory human review. Built a working pipeline with deterministic checks and human validation, maintaining 177 automated tests and 7 end-to-end suites.
Product & Operations Design
AQUO
Jan 2026 - Present (9 months)
Defined the functional structure, modules, user journeys, and documentation for a digital wellbeing product. Designed and ran production safety checks, surfacing five silent failures and implementing five mandatory checks for future releases.
Operational Design & Automation
Business LAB
Jan 2026 - Present (9 months)
Took a service line from idea to live operation, including offer structure, pricing, sales funnel, payment routes, and analytics. Designed intake and documentation workflows with Make and generative AI, and fixed a missing payment route through an eight-point specification.
Customer Service & Operations Coordination
Various Operators
Jan 2013 - Dec 2026 (13 years 11 months)
Managed time-sensitive services and incidents in real time, coordinating with third parties and reorganizing schedules to maintain service continuity. Resolved disruptions from booking errors and vehicle breakdowns while communicating directly with domestic and international customers.
Customer-facing service
Various Employers
Jan 2008 - Dec 2013 (5 years 11 months)
Built continuous frontline experience across customer service, teamwork, and high-season demand, developing a strong foundation in communication and operational reliability.
Education
Degrees, certifications, and relevant coursework
EOI
Digital Transformation for SMEs, Digital Transformation
Grade: 10/10
Completed Digital Transformation for SMEs with a final project grade of 10/10.
Centro San Valero
Smart Marketing with AI, Marketing
Grade: 10/10
Completed Smart Marketing with AI, a 50-hour course, with a final project grade of 10/10.
Turisme Comunitat Valenciana / Aula Directa
AI Workflow Optimisation, AI Workflow Optimisation
Completed AI Workflow Optimisation training.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Portfolio
ana-victoria-operations.netlify.appSalary expectations
Social media
Job categories
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