Anastasiia Tretiakova
@anastasiiatretiakova
Product Owner turning customer success and integrations into reliable, scalable product systems.
UkraineWhat I'm looking for
I’m a Product Owner with a deep background in Customer Success, focused for the last four years on turning complex technical chaos into clear, working processes. I’ve taken projects from the first idea to launch across 380+ locations across Europe, managing integrations for L’Osteria and Burger King.
At Walkout Technologies GmbH (Smoothr), I build from scratch by partnering with the development team, defining integration logic, and writing technical requirements in Jira and Confluence. I own the full digital rollout and POS synchronization for 180 L’Osteria locations and 200+ Dean & David locations, and I ensure stable, 100% accurate order flows with Wolt, Uber Eats, Uber Delivery, and Lieferando.
Previously, I was a Customer Success Manager where I led end-to-end technical setup for global brands and reduced time-to-market for restaurant launches on those platforms. I resolve high-level technical escalations as the primary enterprise point of contact, and I bring a strong ownership mindset from earlier roles where precision and decision-making mattered.
Experience
Work history, roles, and key accomplishments
Product Owner
Walkout Technologies GmbH
Dec 2023 - Present (2 years 5 months)
Built a core integration from scratch with the development team, defining logic and creating technical requirements in Jira/Confluence. Led digital rollout and POS synchronization for 180 L’Osteria locations and 200+ Dean & David locations, ensuring accurate and stable order flows across Wolt, Uber Eats, Uber Delivery, and Lieferando.
Customer Success Manager
Walkout Technologies GmbH
Dec 2022 - Dec 2023 (1 year)
Owned end-to-end technical setup and device configuration for global brands including Burger King and Subway, reducing restaurant time-to-market on Wolt, Uber Eats, and Lieferando. Served as primary escalation point for enterprise clients to keep digital ordering online 24/7.
Conducted deep-dive investigations into suspicious activity, using internal screening tools to prevent money laundering and fraud. Handled sensitive user data with 100% precision while supporting compliance with global financial regulations.
Evaluated complex issues under tight deadlines, applying critical thinking to decide on safe outcomes within strict regulatory and internal guidelines. Promoted to Senior within 6 months and served as Engagement Ambassador for the Krakow location, supporting team culture and professional standards.
Reviewed social media content and removed policy-violating material to maintain a safe user experience. Maintained consistently high quality, enabling fast-track promotion to Senior.
Business Owner
Kaktus Sp. z o.o.
Mar 2017 - Dec 2018 (1 year 9 months)
Owned day-to-day operations, managing budget allocation, marketing strategy, and sales growth. Built an ownership-driven approach to improve business performance and execution.
Education
Degrees, certifications, and relevant coursework
University of Arts and Design in Łódź
Bachelor of Arts
2012 - 2015
Activities and societies: Member of “Koło Naukoweˮ.
Earned a Bachelor of Arts at the University of Arts and Design in Łódź from Oct 2012 to Jun 2015.
Availability
Location
UkraineAuthorized to work in
Job categories
Interested in hiring Anastasiia?
You can contact Anastasiia and 90k+ other talented remote workers on Himalayas.
Message AnastasiiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
