Open to opportunities

Anastasia Slaffa

@anastasiaslaffa

Healthcare administrator and case coordinator delivering empathetic, compliant patient onboarding and efficient operations across remote US shifts.

South Africa

Message

What I'm looking for

I’m looking for a healthcare administration or case coordination role where I can coordinate patient onboarding and multi-tier schedules remotely, maintain compliant medical records, and support clinical teams with calm, empathetic operations under pressure.

I’m a highly organized, deeply empathetic, and results-driven Healthcare Administrator and Case Coordinator with 15+ years of experience bridging clinical operations, patient care, and human resources. I’m at my best when I can bring calm structure to fast-paced medical environments—without ever losing sight of individual patient and family well-being.

I anchor multi-tier schedules and high-volume case administration, coordinating sensitive patient onboarding and maintaining ironclad records across digital systems. In US remote shifts, I independently structure to support 40+ patient cases while keeping communications accurate and patient experiences optimized.

My background combines medical administration, data compliance, and operational efficiency under pressure. I’ve managed confidential medical-aid authorisations and medical-legal report writing with composed emotional intelligence, while enforcing strict privacy and confidentiality standards aligned with POPIA.

I also bring strong HR and executive support experience—covering leave tracking, performance monitoring, onboarding compliance, event planning, and Pastel Payroll/Reconciliations. Whether it’s case coordination, operations, or executive administration, I operate with a “deeply caring” ethos and a meticulous, policy-focused mindset.

Experience

Work history, roles, and key accomplishments

Executive Personal Assistant

Dr RE Ngwenya Inc

Managed healthcare administration for Dr RE Ngwenya Inc, including patient onboarding, multi-platform medical record keeping via GoodEx, and confidential medical aid authorisations. Coordinated complex schedules across care providers and supported sensitive medical-legal reporting with accuracy and privacy focus.

Patient Onboarding Healthcare Administration Medical Records (GoodEx)Medical Aid Authorisations Scheduling Confidentiality

Leasing & Debtors Clerk

Colliers RMS International

Provided leasing and finance support at Colliers RMS International, overseeing high-volume ledger reconciliations, invoice tracking, and collection escalations. Earned an executive leadership accolade for negotiation and problem-solving performance.

Negotiation Problem Solving

Human Capital Development Custodian/PA

Moloko Group Holdings

Handled human capital development and executive support for Moloko Group Holdings, including remote applicant tracking and digital recruitment screening under tight timelines. Created and updated training manuals and performance criteria matrices aligned to SLAs, maintaining confidentiality while tracking grievances and acting as a CEO proxy during corporate functions.

Performance Rating Matrices Confidentiality CEO Proxy Support Corporate Functions

Personal Assistant to HR Ops

Winnie Mabaso Foundation

Supported HR director and operations at Winnie Mabaso Foundation by coordinating leave/work rosters for continuous staff coverage and beneficiary support. Managed recruitment onboarding compliance (police clearances and security certificates), executive diary management, performance appraisals, and large-scale event planning.

Talent Acquisition Support M&A Onboarding Compliance Secure Certificates Executive Diary Management Staff Appraisal Leave Application Tracking Event Planning Cross functional Coordination

Senior Operations Management

TAS Appointments

Directed area schedules and coordinated cross-functional operations remotely across multiple regions for TAS Appointments. Monitored operational budgets, resolved client escalations promptly, and maintained compliance with service parameters.

Cross Functional Operations Remote Operations Compliance