Looking for a job

Ana Sequera

@anasequera

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I optimize customer operations, e-commerce listings, and CRM workflows for better service and growth.

Lithuania

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What I'm looking for

I'm seeking a customer operations, e-commerce, CRM, or lead management role in Spain, with on-site, hybrid, or remote options. I want to improve workflows, support customers, and contribute to commercial growth.

I've supported customer operations, e-commerce, and lead management across Eneba, Wise Trading Group, and Fliqq International.

At Eneba, I resolved 7–10 support tickets per hour using Zendesk, Backoffice, Calabrio, and Grafana, earning a 97% QA score and 89% CSAT. I also managed product listings, pricing, inventory, supplier offers, and multi-wallet fund tracking.

At Wise Trading Group, I qualified inbound B2B leads, maintained Odoo and internal CRM data, built segmented mailing lists, and managed listings on Merkandi and Exporters. I used lead analysis to streamline workflows and support CRM development.

I've also supervised a remote team of 10, led recruitment and training, and managed social accounts that increased website traffic by 10% and sales by 15%. I'm a native Spanish speaker with C1 English and experience working remotely across international teams.

Experience

Work history, roles, and key accomplishments

Leads Manager

Wise Trading Group

Feb 2026 - Jul 2026 (5 months)

Qualified inbound B2B leads and maintained CRM with accurate tracking and segmentation. Executed cold email campaigns and managed product listings on B2B marketplaces.

Odoo CRM Lead Qualification B2B Sales Support Cold Email Data Analysis Market Research Merkandi Exporters

Administrative Assistant

Frio Llano C.A.

Jul 2025 - Jan 2026 (6 months)

Coordinated vendor communications and managed digital files for cross-team collaboration.

Vendor Management File Organization Communication Skills

Social Media Specialist

Fliqq International

Nov 2021 - Jun 2025 (3 years 7 months)

Managed accounts with 40k+ followers, driving website traffic and sales growth through brand-aligned content. Provided live customer support and generated leads.

Social Media Management Content Creation Lead Generation Customer Support Negotiation

E-Commerce Specialist

Eneba

Jan 2024 - May 2025 (1 year 4 months)

Managed inventory and product listings, optimizing for search visibility and conversion. Monitored competitor pricing and negotiated with key suppliers.

Ecommerce Inventory Management Product Listing Optimization Competitive Analysis Supplier Negotiation Excel Market Research