Titas Tiškus

• Managing truck drivers in Illinois State, optimized local freight deliveries.
• Lead a team of drivers to ensure timely deliveries and efficient trailer utilization
• Responsible for all local operations, work load planing, equipment management.
• Leading a team of drivers to ensure timely deliveries and efficient trailer utilization in Illinois, Indiana, Wisconsin, Michigan and Iowa states.

• Led a team of drivers to ensure timely deliveries and efficient trailer utilization in Illinois, Indiana, Wisconsin and Michigan states.

• Increased fleet's mpg by 4.56% through coaching and motivation of drivers
• Collaborated with Maintenance and IT teams to implement a Fuel Efficiency project, saving 200,000 gallons of fuel

• Managed a Client Support team of ten members in Lithuania and three distributed teams in Turkey, Tunisia, and Poland to ensure exceptional service delivery.
• Conducted regular 1on1 meetings with team members to foster a positive work environment and enhance performance.
• Together with hiring team conducted hiring interviews to bring new members to the team.
• Collaborated closely with Shipping

In my position as a Client Services Quality Lead at Bazaarvoice, I spearheaded efforts to optimize customer support quality by collaborating with the Tier 1 team. I reviewed client feedback to identify improvement areas, conducted trainings and coaching sessions, and presented monthly reports on support quality to drive continuous enhancement.

• Analyzed client feedback to identify improvement a

• Led a team of ten employees for reaccreditation in the APAC region at Western Union, ensuring high quality and productivity.
• Were responsible for hiring new employees to the team.
• Provided trainings and coaching sessions, working closely with Global KYC and AML requirements.
• Contributed to a positive team environment, providing ongoing feedback and performance reviews.

• Led Client Support and Payments Support teams at Revel Systems in Vilnius, Lithuania
• Organized team events, 1on1 meetings, and coaching sessions to enhance team performance
• Developed individual improvement plans for team members to achieve daily goals and monthly SLAs

• Resolved complex IT issues for VIP clients, specializing in QuickBooks and Payments integration problems.
• Collaborated closely with tier 3 and engineering teams to provide top-tier client support.
• Ensured seamless operations for high-profile clients at Revel Systems in Vilnius, Lithuania.

• Provided first line technical support for clients at Revel Systems, handling various issues from networking to payments.
• Assisted clients in setting up new devices to ensure smooth operations and customer satisfaction.

• Provided first and second line support for IT-related issues at DXC Technology in Vilnius.
• Handled escalated cases and clients, ensuring timely and effective resolution.
• Conducted monthly quality assurance evaluations and quality trainings to maintain high standards.
• Collaborated on various projects to increase performance and streamline operations.

• Provided exceptional customer service by answering product and service inquiries, suggesting additional offerings, and maintaining customer records.
• Opened new customer accounts by accurately recording account information to ensure seamless transactions and communication.
• Successfully updated customer records with relevant information to enhance customer satisfaction and retention.