Ana Rahayu

Serve as liaison between patients, oncology teams, and international insurers to streamline billing and insurance approvals; implemented administrative workflow improvements that increased billing accuracy and accelerated approvals.

Implemented clinic front-office operations including patient registration, logistics, payment processing and cashless service optimization, while conducting structured follow-ups to uphold service quality benchmarks.

Managed end-to-end case coordination with medical assistance companies and insurers, led communication strategies for timely patient support, and delivered accurate case and financial reporting for management decisions.

Expanded First Aid Training participation by 75% (from 16 to 28 classes year-over-year), strengthened corporate partnerships through consultative sales, and coordinated large-scale medical and safety training events to boost client engagement.

Managed high-volume international medical and security cases including evacuations and repatriations, collaborated with medical teams for timely patient support, and produced accurate billing for international corporate clients.

Managed international shipment documentation and key client communications, and developed reports on sales, inventory, and staffing for management review.

Supported hearing aid consultations and testing procedures and maintained complete, accurate patient records and service reports to ensure quality care delivery.

Pursuing a Bachelor's Degree in Business Management with focus on strategic management, organizational leadership, business operations, and financial planning for service-based industries.

Completed a Diploma III in Midwifery providing clinical training and practical skills in maternal and newborn care.