APAna Pinto
@anapinto3
Customer support trainer and recruitment professional with testing and e-learning expertise.
PortugalWhat I'm looking for
I am a customer support specialist and trainer with experience across recruitment, learning design, and quality assurance. I have supported onboarding and recruitment processes, delivered theoretical and practical training, created e-learning content, and documented trainee performance while working with corporate payroll and workforce tools.
My background includes roles in recruitment for Just Eat Takeaway, training and learning specialist positions at outsourcing firms, and completion of a software testing bootcamp. I combine strong communication and multilingual skills with hands-on experience in platforms like Trello, Salesforce, UKG Kronos, and common Microsoft/Google tools to improve agent performance and streamline hiring and onboarding.
Experience
Work history, roles, and key accomplishments
RARecruitment Assistant
Randstad
Nov 2024 - Apr 2025 (5 months)
Contacted and screened candidates, verified documentation, coordinated start dates with local teams, and maintained recruitment records to meet compliance and onboarding targets.
Trainer (Learning Specialist)
Foundever
Feb 2022 - Aug 2024 (2 years 6 months)
Planned and delivered theoretical and practical training for new employees, developed e-learning materials, and tracked training hours and performance to ensure accurate payroll and improved agent proficiency.
Floor Support
Foundever
Aug 2021 - Feb 2022 (6 months)
Supported customer service agents on complex cases, conducted coaching sessions to develop skills, and improved overall agent performance on the floor.
Customer Support Specialist
Foundever
Aug 2020 - Aug 2021 (1 year)
Handled customer inquiries across phone, email, and chat, identified customer needs, provided solutions, and guided users through the online platform and company policies.
Education
Degrees, certifications, and relevant coursework
PEPolytechnic Institute of Leiria (ESECS)
Degree in Translation and Interpretation, Translation and Interpretation
2016 - 2020
Completed a Degree in Translation and Interpretation (Portuguese - Chinese / Chinese - Portuguese) from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring Ana?
You can contact Ana and 90k+ other talented remote workers on Himalayas.
Message AnaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
