Skip to main content
AS
Looking for a job

Ana Patrícia Santos

@anapatrciasantos

Process Analyst at Assefaz, leading federal-agency expansion and using KPI analysis to identify improvement opportunities.

Brazil
Message

At Assefaz, I led an institutional expansion project with federal agencies, planning and carrying out more than 20 in-person actions since May 2026. I also structured a prospecting, acquisition and retention plan and analyze KPIs to support strategic decisions.

At Associação Evangelizar é Preciso, I led a compensation-model restructuring that increased donations raised by 150% compared with the previous period. I also led two internal LGPD compliance audits and worked between business and development teams on Genesis CRM improvements, gathering requirements and conducting user acceptance testing.

Experience

Work history, roles, and key accomplishments

AS
Current

Junior Business Analyst

Assefaz

Jan 2026 - Present (10 months)

Led an institutional expansion project with federal agencies, planning and executing over 20 in-person actions since May 2026. Managed stakeholder relationships and analyzed KPIs to support strategic decisions.

AP

Administrative Assistant / Operations Analyst

Associação Evangelizar é Preciso

Jan 2019 - Jan 2025 (6 years)

Supported workflow optimization and CRM improvements, gathering requirements and running UAT. Provided administrative support, trained new employees, and tracked operational indicators.

AP

Call Center Operator

Associação Evangelizar é Preciso

Jan 2016 - Jan 2019 (3 years)

Handled inbound and outbound calls, resolving member requests and updating the CRM database. Made outbound calls for volunteer recruitment and tracked productivity metrics.

Education

Degrees, certifications, and relevant coursework

UNICESUMAR logoUN

UNICESUMAR

Postgraduate Degree, Project Management

2025 -

Postgraduate degree in Project Management from UNICESUMAR, ongoing from 2025 to 2026.

Federal University of Paraná (UFPR) logoFU

Federal University of Paraná (UFPR)

Technologist Degree, Quality Management

2020 - 2024

Technologist degree in Quality Management from the Federal University of Paraná, completed in 2024.

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan