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Nikson Amorim

@niksonamorim

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I improve administrative processes through KPI analysis, reporting, and organized operational data.

Brazil

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What I'm looking for

I'm looking for an administrative analyst or related role where I can support operational processes, analyze KPIs, organize data, prepare management reports, and contribute to continuous improvement.

I've supported service quality and customer experience initiatives at Banestes, monitoring KPIs and preparing daily and monthly performance reports to improve service processes.

At Assessoria Contábil, I reviewed and recorded invoices, performed tax calculations, controlled asset inflows and outflows, and supported tax and accounting routines. My background also includes customer service at BrasilCenter Comunicações, where I resolved cases through Anatel, Consumidor.gov, and Ombudsman channels.

With a Bachelor's degree in Business Administration, I bring an organized, analytical, results-oriented approach to administrative routines, management reporting, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Tax Assistant

Office Assessoria Contábil

Sep 2023 - May 2024 (8 months)

Reviewed and recorded invoices, performed tax calculations and assessments, and supported tax and accounting routines. Organized data and assisted in account management.

Tax Compliance Invoice Processing Accounting Support

Intern

BANESTES SA

Mar 2021 - Mar 2023 (2 years)

Monitored operational KPIs and customer service performance metrics.
Prepared daily and monthly management reports to support decision-making processes.
Assisted in quality management initiatives and continuous improvement projects.
Analyzed operational data and performance indicators.
Collaborated with teams to improve operational efficiency and reporting accuracy.