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An Analyst

@ananalyst

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I’m a NOC Technician II focused on incident response, network surveillance, and faster outage resolution.

United States

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What I'm looking for

I’m looking for a role where I can drive incident response and proactive alert correlation, improve network reliability, and communicate outages clearly—using my NOC and troubleshooting experience to reduce downtime and support teams.

As a NOC Technician II, I specialize in network surveillance, alarm correlation, and configuration of Nokia, Juniper, Ciena, and Adtran enterprise equipment. I monitor 100+ enterprise network devices and reduce incident response time by 25% through proactive alert correlation. I also manage incident tracking, outage communication, and operational integrity across complex network environments.

Experience

Work history, roles, and key accomplishments

Current

NOC Technician II

Current

Summit Broadband

Jul 2024 - Present (1 year 11 months)

Performed network surveillance, alarm correlation, and configuration support for Nokia, Juniper, Ciena, and Adtran enterprise equipment. Monitored 100+ network devices and reduced incident response time by 25% through proactive alert correlation while supporting backhaul and data-customer troubleshooting.

Network Monitoring Alarm Correlation Incident Tracking Nokia Juniper Ciena Adtran VPN Troubleshooting Technical Documentation

Network Support Engineer

Datto

Sep 2023 - Apr 2024 (7 months)

Supported enterprise network infrastructure across access points, switches, routers, and firewalls. Conducted incident triage and root cause analysis for outages, optimized WiFi performance, and maintained a 99% satisfaction KPI across 455+ Zendesk tickets while producing Jira and technical documentation.

Network Support Triage Root Cause Analysis Firewalls Zendesk Jira Technical Documentation

IT Help Desk

USSI Global

Jan 2023 - Aug 2023 (7 months)

Troubleshot issues with IRDs, TVs, and monitors, then categorized and escalated incidents for deeper diagnosis. Managed parts requests for network engineers and coordinated with Fortune 500 NOC teams to resolve telecommunication and network connectivity problems.

Technical Support Ticket Categorization Escalation Management Parts Management

Technical Recruiter

UpRecruit

Jun 2022 - Dec 2022 (6 months)

Sourced candidates using online channels and professional networks, aligning with client staffing requirements and selection criteria. Delivered hiring outcomes including assisting an engineer in securing a role with a 35% pay increase and achieving a 99% placement rate.

Technical Recruiting Candidate Sourcing Placements Interview Coordination

Software Engineer

Electronic Payments, Inc

Oct 2021 - Jun 2022 (8 months)

Developed primarily in Angular and AWS, with intermediate C#/.NET experience. Reduced Angular compile time by 50% in production, created MongoDB shell queries, and generated ad hoc point-of-sale reports using Telerik.

Angular AWS C# .NET MongoDB MongoDB Shell Queries