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Ana Flávia User

@anaflviauser

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Operations professional at PepsiCo who improved process accuracy and streamlined daily activities.

Brazil

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At PepsiCo, I managed day-to-day operational requests, documentation, and employee support. I reviewed data and records to catch inconsistencies and contributed to improvements that streamlined daily activities.

Previously, as a Pension Analyst (Contractor) at PepsiCo through JCM Consultores, I handled participant requests and operational processes. I reviewed documentation for compliance, coordinated follow-ups, and helped resolve issues through to completion.

At JCM Consultores, I managed requests related to pension plans, portability, and withdrawals. Earlier at BioMedDNA, I supported recruitment and onboarding, maintained employee records, and handled administrative requests.

Experience

Work history, roles, and key accomplishments

TR Associate

PepsiCo

Nov 2025 - Sep 2026 (10 months)

Managed day-to-day operational requests, documentation, and employee support activities, ensuring accurate and timely execution. Coordinated cross-functional requests and follow-ups, and contributed to process improvements that streamlined daily activities.

Operations Management Documentation Employee Support Cross functional Coordination Process Improvement data review Microsoft Office

Pension Analyst (Contractor)

PepsiCo

Jan 2024 - Oct 2025 (1 year 9 months)

Managed participant requests and operational processes, ensuring accurate handling and timely resolution of cases. Reviewed documentation and data to ensure compliance, maintained accurate records, and coordinated follow-ups across stakeholders.

Pension Administration Participant Support Documentation Review Compliance Data Management Stakeholder Coordination Microsoft Office

Junior Pension Analyst

JCM Consultores

Mar 2022 - Dec 2023 (1 year 9 months)

Managed participant requests related to pension plans, portability, withdrawals, and documentation. Maintained accurate records and reviewed documentation, supporting reliable processes and reducing errors.

Pension Administration Participant Support Documentation Review Data Management Microsoft Office

HR Assistant

BioMedDNA

Apr 2021 - Feb 2022 (10 months)

Coordinated recruitment and onboarding activities, supporting a smooth employee experience. Managed employee records and HR requests, ensuring accurate information and timely follow-up.

Recruitment Onboarding Employee Records HR Operations Microsoft Office

Administrative Assistant

BioMedDNA

Aug 2020 - Apr 2021 (8 months)

Managed documents, spreadsheets, and administrative requests, supporting organized daily operations. Maintained accurate information and coordinated routine follow-ups and internal communications.

Document Management Spreadsheets Administrative Support Internal Communications Microsoft Office