Ana Demo

Review, audit, and fund loans from Loan Origination System (LOS) to CORE. Verify and scan contracts, follow up with dealers for missing information, and verify applicant information per procedures.

Provided expert financial guidance as a Certified Financial Counselor (CCUFC), managing complex member portfolios including trust and business accounts. Acted as a Notary Public and served as a trusted advisor for escalated member concerns.

Delivered high-quality member services including account opening, loan origination, and servicing specialty accounts. Consistently met sales and loan goals through needs-based solutions and supported outreach campaigns.

Recommended tailored financial products to meet client needs. Managed new account openings, loans, and account servicing, and resolved client inquiries and account errors.

Delivered fast, accurate checkout service and promoted product knowledge.

Developed and executed content strategies for social media and marketing campaigns.

Created compelling copy for digital marketing initiatives, optimizing for SEO.

Oversaw child development plans and coordinated with inter-sectoral teams.

Provided therapy and counseling services for individuals affected by violence and trafficking.

Monitored transactions for compliance and fraud prevention.

Completed The Ultimate Copywriting Course on Udemy in 2022.

Master of Science in Clinical Psychology from Albanian University, completed in 2020.

Bachelor of Science in Psychology from the University of Tirana, completed in 2017.