Open to opportunities

Ana Daniela Gonzalez

@anadanielagonzalez

Message

Experienced medical interpreter with a strong customer service background.

United States

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my language skills and customer service experience in a dynamic environment.

I am a dedicated medical interpreter currently working at an interactive contact center, where I facilitate communication between English and Spanish speakers in healthcare settings. My role has allowed me to develop a deep understanding of medical terminology and the nuances of effective communication in high-pressure environments.

Prior to this, I gained valuable experience as a virtual assistant, where I honed my customer service skills while managing client interactions and social media for a fast-food restaurant. My passion for language and communication extends to my work as a translator and subtitler, where I volunteer to make content accessible to a wider audience.

With a strong foundation in digital marketing and social media management, I am adept at creating engaging content and managing online presence. I am committed to continuous learning and professional development, as evidenced by my recent training in medical interpretation and various marketing courses.

Experience

Work history, roles, and key accomplishments

Current

Medical Interpreter

Current

Interactive Contact Center

Oct 2024 - Present (9 months)

Currently serving as an English-Spanish interpreter for healthcare facilities across the USA, facilitating clear communication between patients and medical professionals. This role involves precise linguistic translation in a fast-paced healthcare environment.

Medical Interpretation English Spanish Translation Communication Active Listening

Current

Translator and Subtitler

Current

Ted

Jul 2024 - Present (11 months)

Volunteered as a translator and subtitler, converting videos from English to Spanish to broaden accessibility. Ensured linguistic accuracy and cultural relevance in all translated content.

Translation English Spanish Translation Video Editing Translation Accuracy

Customer Service Representative

Online HelpersTH

May 2024 - Present (1 year 2 months)

Provided customer service by taking orders for a fast-food restaurant, ensuring accuracy and efficiency in a high-volume environment. Managed customer inquiries and resolved issues to maintain service quality.

Customer Service Order Taking Communication Problem Solving Fast Paced Environment

Social Media Marketing Virtual Assistant

Luminem

Nov 2022 - Present (2 years 8 months)

Managed social media marketing and virtual assistant tasks, including customer message responses, ad creation, and product updates. Maintained the Shopify store and planned content schedules to enhance online presence.

Social Media Marketing Virtual Assistant

Education

Degrees, certifications, and relevant coursework

NICHC

Complementary Medical Interpreter Training, Medical Interpretation

Completed a comprehensive training program focused on medical interpretation, enhancing skills in facilitating communication within healthcare settings.

Academica

Translation Course, Translation

Undertook a dedicated translation course, developing proficiency in linguistic conversion and cultural nuances for various texts.

Programming Hub

Social Media Management Advanced Digital Marketing Interpretation and Translation Course, Digital Marketing and Translation

Completed an advanced course covering social media management, digital marketing strategies, and specialized interpretation and translation techniques.