Ana Carolina da Costa Peres Bezerra

• Collaboration in the planning, organization, and execution of official travels, events, and meetings attended by a Minister of State
• Operational and logistical support for ceremonial, institutional, and official agendas
• Coordination with internal teams and external stakeholders to ensure protocol compliance and operational accuracy
• Support in travel logistics, scheduling, and on-site opera

• Coordination of ticketing operations for permanent stores and temporary ticket offices
• Customer service management, cash control, and operational compliance
• Scheduling, hiring, training, and supervision of ticketing and access staff
• Logistics, installation, maintenance, and integrity of ticketing equipment
• Liaison with promoters and internal teams for event setup and publication
• Monito

• Sales of personalized and exclusive travel solutions
• Coordination between air and land services for seamless execution
• Management of complex itineraries, ticketing, insurance, and logistics
• Liaison with suppliers and service delivery teams
• Continuous client follow-up, confidentiality, and service accuracy
• Delivery of tailored travel experiences on time with high client satisfaction

• Sales of personalized and travel solutions
• Coordination between air and land services for seamless execution
• Management of complex itineraries, ticketing, insurance, and logistics
• Liaison with suppliers and service delivery teams
• Continuous client follow-up, confidentiality, and service accuracy
• Delivery of tailored travel experiences on time with high client satisfaction

• Sales, negotiations, coordination, and execution of events
• Group bookings, rooming lists, arrivals, and departures
• Planning of meeting logistics, room setup, breakouts, and F&B
• Budget control, profit estimates, updates, and invoicing
• Coordination of event teams and third-party service providers
• On-site troubleshooting and operational support
• Acting as Manager on Duty during weekends

• Sales, negotiations, coordination, and execution of events
• Group bookings, rooming lists, arrivals, and departures
• Planning of meeting logistics, room setup, breakouts, and F&B
• Budget control, profit estimates, updates, and invoicing
• Coordination of event teams and third-party service providers
• On-site troubleshooting and operational support
• Events delivered within schedule and budge

Corporate, Private & Institutional Events – Hotels & Venues
• Sales, negotiations, coordination, and execution of events
• Group bookings, rooming lists, arrivals, and departures
• Planning of meeting logistics, room setup, breakouts, and F&B
• Budget control, profit estimates, updates, and invoicing
• Coordination of event teams and third-party service providers
• On-site troubleshooting and oper

• Organization and execution of large-scale events
• Customer acquisition and sponsor funding
• Event planning, promotion, stand sales, and commercial activation
• Hiring and management of contractors and technical teams
• Financial monitoring and close-out aligned with profit estimates
• Projects delivered within timelines and financial targets

Summer Internship | Guest Services & Front Office
• Provided guest services and concierge support, ensuring high standards of customer experience
• Managed accommodation reservations, check-in and check-out processes
• Prepared and analyzed daily occupancy rate reports for operational planning
• Handled cashier operations, including opening and closing procedures
• Assisted in front desk and conci

• Management and development of public and private accounts for represented hotels
• Account funding, follow-up, and relationship management with key stakeholders
• Preparation of weekly performance and activity reports for internal tracking
• Participation as exhibitor in trade fairs and promotional events
• Support in brand visibility and commercial positioning of hotel portfolios
• Regional cov

• Participation in tenders and proposal preparation
• Organization and maintenance of contractual documentation
• Support to key account managers, including government accounts
• Coordination of national and international events
• Contractor hiring and administration of technical and promotional activities
• Delivery within compliance standards and deadlines

Pool Coordinator | Hospitality Operations
• Coordinated hotel pool units, ensuring operational compliance and standardization
• Managed unit release, lock control, and quality alignment with hotel standards
• Prepared weekly operational and performance reports for management and property owners
• Organized and maintained operational documentation
• Operations delivered within service standards, ac

• Managed individual and group lodging reservations, ensuring accurate room allocation and guest satisfaction
• Negotiated room rates and accommodation packages with clients and corporate accounts
• Coordinated group bookings, including rooming lists, arrivals, and departures
• Monitored and prepared daily occupancy and performance reports to support operational planning
• Maintained high standard

• Tourist information services and public assistance
• Field research and data collection
• Development of touristic materials
• Customer service and destination guidance
• Activities delivered within defined timelines and service standards

Dec 2025