Amy Smith
@amysmith5
I manage enterprise SaaS clients, improving content syndication, onboarding, technical support, and retention.
United StatesWhat I'm looking for
At Syndigo, I manage a $3 million ACV book of enterprise clients, leading onboarding, training, support, and strategy for enhanced content, core, gdsn and analytics syndication across major retail platforms.
I've partnered with development, product, and support teams to resolve technical issues, improve client experiences, reduce churn, and identify upsell opportunities aligned with marketing and e-commerce goals. Previously, I supported SaaS content syndication across 1,000+ retail partners, including GDSN, content mapping, marketing assets, and publication engine migrations.
Earlier at Warby Parker, I delivered high-touch customer support across phone, email, and chat while resolving complex sales, prescription, and service issues.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Syndigo
Apr 2024 - Present (2 years 5 months)
Serve as primary point of contact for book of business clients, managing onboarding, training, and ongoing support for enhanced content syndication across major retail platforms. Partner with cross-functional teams to resolve technical issues and improve client experience.
Education
Degrees, certifications, and relevant coursework
Middle Tennessee State University
Bachelor of Science, Business Administration
Earned a Bachelor of Science in Business Administration from Middle Tennessee State University in May 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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