Amyia Smalls

Provides oncology and infusion clinical support including patient preparation, vitals, documentation in the EMR, and assistance with infusion procedures to ensure safe patient care.

Provides direct patient care and clinical support across outpatient primary and specialty clinics, performing phlebotomy, EKGs, vitals, specimen collection and EMR documentation to support providers and clinic workflows.

Manages front-desk operations including answering calls, greeting patients, scheduling appointments, verifying insurance, and scanning/indexing records to maintain clinic efficiency.

Delivered clinical and administrative support in primary care, performing EKGs, preparing patients, documenting care in the EMR, and following up on documentation and patient communications.

Designed and implemented curriculum for infants to preschoolers, tracked developmental progress, communicated with families, and maintained safety and documentation for all children under supervision.

Performed customer service and transaction processing, maintained sales floor stock and displays, and supported returns and store operations to ensure a positive guest experience.

Provided seasonal retail support including customer service, point-of-sale transactions, merchandising, and maintaining guest satisfaction during peak periods.

Activities and societies: NHA Certified Clinical and Administrative Medical Assistant curriculum; training included phlebotomy, EKG, vitals, specimen collection, and electronic medical records.

Completed a Certified Clinical Medical Assistant certificate through the National Health Careers Association, covering clinical and administrative medical assistant curriculum from June 2018 to June 2019.

Activities and societies: Co-op Office Assistant for the Board of Education: clerical tasks, mail handling, file maintenance, phone duties, scanning and indexing.

High School Diploma awarded June 2015 with participation in a cooperative education program serving as an Office Assistant for the Board of Education.