Amy Hughes

At Hughes Property Rentals, I administer CyberArk PAM and Microsoft Entra ID while supporting Azure, Microsoft 365, and production cloud operations. I onboarded roughly 40 privileged and service accounts into structured safes, implemented credential rotation and session recording, and documented runbooks for access and support workflows.

I automated guest onboarding, billing, and maintenance intake with n8n, Microsoft Power Automate, PowerShell, and Microsoft Graph, reducing manual processes by 40%. I also built REST API integrations and an event-driven Z-Wave platform for door-code rotation, thermostat profiles, and entry alerts.

Previously, I deployed and administered AWS environments using EC2, S3, VPC, IAM, CloudWatch, and CloudTrail, reducing operational costs by 30% and increasing reliability by 25%. I replaced third-party property-management services with AWS-hosted automated alternatives, cutting annual portfolio operating costs from $48,000 to $2,400.

I'm AWS certified and actively building deeper capability in CyberArk Defender, Azure administration, IAM, security operations, and responsible AI. I bring hands-on Windows, endpoint, network, Microsoft 365, cloud, and ticket-driven support experience backed by clear documentation and practical troubleshooting.