Justin Williams

Manage Microsoft Entra ID and M365 identity controls across multi-tenant client environments, reducing access requests by 45% and unauthorized access incidents by 92% via RBAC, Conditional Access, MFA, PIM, and PAM controls.

Managed SSO and PAM for enterprise clients, securing 1,000+ privileged accounts and reducing unauthorized access attempts by 25% through Entra ID/Okta monitoring, CyberArk administration, and automated remediation.

Led SharePoint migrations and governance to SharePoint Online, implementing retention, eDiscovery, and Power Automate workflows that reduced manual processes by 40% and improved compliance across clients.

Managed Entra ID lifecycle and hybrid identity operations for large user populations, improving directory accuracy and reducing authentication incidents through MFA, passwordless, and Conditional Access controls.

Administered Azure AD, on-prem AD, and IAM processes for students and staff, improving provisioning accuracy and reducing password reset requests by 28% through SSO and MFA initiatives.

Provided Tier 1/2 support to 15,000+ users, managing AD provisioning, MFA enrollment, and reducing Tier 2 escalations while increasing first-call resolution by 20%.

Completed a Bachelor of Science in Digital Media Technology with coursework and projects focused on systems, scripting, and identity integration for campus services.