Amy Fisher
@amyfisher
I've led customer operations teams, reduced backlogs, and improved SaaS support productivity.
United StatesWhat I'm looking for
I've led help desk and compliance operations at Linenmaster LLC and myCOI Tracking LLC, improving productivity, reducing ticket backlogs, and building stronger customer-support processes. At myCOI, I managed compliance teams of 30 and care teams of up to 18, reducing a 22,000-ticket backlog to under 4,000.
I've delivered change management, Zendesk releases, quality assurance programs, standard operating procedures, reporting, training, and mentoring. Earlier, I built insurance sales processes, trained coworkers, and helped three teammates become licensed life and health producers.
Experience
Work history, roles, and key accomplishments
Help Desk Manager
Linenmaster LLC
Mar 2024 - Dec 2025 (1 year 9 months)
Led a technical help desk team of 5 members within a SaaS organization, partnering with cross-functional teams to achieve a significant increase in productivity in less than 6 months. Evaluated team resources and tools to refine existing processes and develop new ones, resulting in a reduction to 4 FTEs.
Education
Degrees, certifications, and relevant coursework
Alexandria Monroe High School
High School Diploma, General Studies
Completed high school education at Alexandria Monroe High School in Alexandria, Indiana.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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