Open to opportunities

Amy Filbert

@amyfilbert

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Experienced administrative assistant focused on nonprofit support and data management.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my administrative skills while contributing to a mission-driven organization that values community support and engagement.

I am an experienced administrative assistant with a strong focus on supporting nonprofits and their constituents. My background includes extensive customer service, data entry, and administrative support, which I have honed through various roles in the nonprofit sector. I am passionate about helping others and ensuring that organizations run smoothly and efficiently.

During my tenure at the Lupus Foundation of America, I successfully managed patient inquiries, provided essential program information, and maintained a clean and organized CRM database. My efforts in capturing and entering new constituent data led to the cleanup of over 6,000 records, significantly improving our outreach capabilities. I take pride in my ability to communicate effectively and create a safe environment for patients to express their concerns.

In addition to my administrative skills, I have experience in payroll processing and event coordination, where I demonstrated my ability to manage multiple tasks and collaborate with various stakeholders. I am committed to continuous learning and professional development, as evidenced by my recent completion of community health worker training and volunteer management certification.

Experience

Work history, roles, and key accomplishments

Payroll Processor

Payroll 4Construction/Foundation Software

Oct 2024 - May 2025 (7 months)

Processed payroll for over 60-100 companies, ensuring timely and accurate disbursements in keeping with departmental average KPI. Reviewed payroll, identifying discrepancies and alerting approvers for further instruction.

Payroll Processing Data Entry KPIs Financial Reporting

Administrative Assistant/Patient Navigator

Lupus Foundation of America, Greater Ohio Chapter

Jan 2021 - Dec 2023 (2 years 11 months)

Answered phones and patient inquiries by providing program information, including support group meeting times, financial assistance, and event details. Captured and entered new constituent data in the CRM database, successfully cleaning over 6,000 records for formatting errors and scrubbing duplicates.

CRM Data Management Administrative Support

Event Intern

Lupus Foundation of America

Jun 2021 - Nov 2021 (5 months)

Collaborated with the Director of Communications to ensure the timely distribution of brochures, magazines, and mailers. Provided event support for the annual golf outing and Lupus Walk by preparing gift bags and ensuring smooth setup of stations.

Event Planning Communication Inventory Management Public Relations

Receptionist

Greater Cleveland Habitat for Humanity

Jan 2015 - Dec 2020 (5 years 11 months)

Utilized Volunteer Hub and Raiser’s Edge computer applications to run monthly statistical reports and ensure data capture of all necessary information on constituents and volunteers. Provided exceptional customer service by answering inquiries and guiding potential homeowners through the application process, enhancing community engagement.

Customer Service Data Reporting Community Engagement