Amra Avdikj

Handled calls, emails, letters, faxes, and inquiries via chat and social media.

Planned and conducted lessons, prepared learning materials, and monitored learning progress.

Ensured efficient store operations through effective organization and problem-solving in customer service. Operated the cash register with high accuracy and efficiency, and handled merchandise presentation and customer consultation.

Processed personnel master data in SAP, including employment relationships and working time changes. Created work references based on specified criteria and optimized personnel administration through precise data maintenance.

Precisely assessed German language skills and assigned appropriate language levels for personalized learning experiences. Developed tailored course content and translated social media texts, website content, and job postings into German, Macedonian, Serbian, and Croatian.

Provided expert customer consultation, identified needs, and conducted active sales conversations. Managed sales floor design, merchandise restocking, and price labeling, and handled returns and exchanges.

Performed general office and administrative tasks, served as contact for visitors and customer inquiries, and ensured 100% guest satisfaction. Handled daily cash reconciliation, shift organization, and contributed to scheduling, inventory, and other tasks.

Taught German to youth and adults at levels A1 and A2.

Bachelor in Deutsche Sprache und Literatur (DaF) an der Universität Hll. Kyrill und Method in Skopje, von 2014 bis 2020.

Abitur am Gymnasium Josip Broz Tito in Skopje, von 2010 bis 2014.

Grundschulabschluss an der Grundschule Hll. Kyrill und Method in Skopje, von 2002 bis 2010.

Zulassung zur Lehrtätigkeit in Integrationskursen durch das BAMF.

Zeugnisbewertung: Der Abschluss entspricht einem deutschen Hochschulabschluss auf Bachelor-Ebene.