At California Arts, I oversee customer support operations and improve omnichannel communication workflows. I also manage Shopify listings and social media content to align with brand and marketing objectives.
At Holafly, I troubleshot eSIM issues and helped customers check phone compatibility, reducing communication failures. Before that, at InTouch, I assisted customers with jewelry warranty claims, return policies, and product questions.
At Teleperformance S.A., I created reports for companies on HR and customer service issues, then prepared and instructed trainees in communication skills. I’ve maintained an average CSAT of 95% and use Intercom, Zendesk, Shopify, and Richpanel.
