Amit Shekhawat
@amitshekhawat
I resolve critical application incidents and lead reliable support improvements.
IndiaWhat I'm looking for
At Deloitte Consulting India, I provide L1, L2, and L3 support for multiple critical custom client applications in the RNDC AMS Operate engagement.
I manage incidents through ITIL processes and recorded the highest ticket-resolution count on my team, delivering accurate, first-time-right resolutions.
I led a Tosca Server upgrade end-to-end, coordinating with clients and vendors to align requirements and support a smooth rollout.
I also work directly with client business leads, including presenting an enhancement recommendation identified during an on-site visit. My working knowledge of Python, Core Java, and SQL supports data-driven process improvements.
Experience
Work history, roles, and key accomplishments
Provided L1/L2/L3 support for multiple critical client applications within an Operate (AMS) engagement, maintaining high service standards. Recorded the highest ticket-resolution count on the team and led the Tosca Server upgrade end-to-end.
Education
Degrees, certifications, and relevant coursework
Institute of Innovation in Technology & Management
Bachelor of Computer Applications, Computer Applications
Completed Bachelor of Computer Applications (BCA) from the Institute of Innovation in Technology & Management in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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