Emilio Montalvo

I’m a Major Incident Manager/Release Manager at Bombardier Aviation, focused on overseeing and directing major incident resolution to minimize operational and customer impact. I keep constant, clear communication with key stakeholders and coordinate with Infrastructure and NOCC teams to handle maintenance outages under both normal and emergency change requests.

Before that, I worked as an Incident Manager/Release Manager at Tata Consultancy Services, operating within configuration and change management policies to ensure awareness, approval, and success of network infrastructure changes. I guided the installation of Routers, Switches, and Firewalls, performed networking maintenance and system upgrades, and configured L2/L3 routing and switching when required while tracking any outage caused by changes.

Earlier in my career, I built hands-on networking and telecom experience as an IT Analyst/Trainee at Delta Aeromexico Techops and as an on-site supervisor/technician for BTS-related deployments. I handled internals network monitoring (including IDFs network L2 configuration with VLANs/STP), incident management through internal ticketing, and Windows & Linux Virtual Machines; later, I supported commissioning and integration of 3G/LTE technologies for clients such as Telcel and AT&T.

From 2022 to 2023, I also served as a Remote Construction Manager at Ericsson Telecom, guiding site construction activities to defined standards and ensuring KPI and SLA accomplishment. As a POC with suppliers, I helped ensure documentation, tools, equipment, and hardware were in place, while promoting security and process improvement through QA audits and repeatable procedures aligned to OSHA regulations.