Amira Haji

Provided independent advisory and support to German-speaking clients, handling needs assessment, follow-up, and complex complaint resolution with structured documentation and escalation when required. Managed multiple enquiries and back-office tasks under time pressure and supported branch administration including stock management and daily closing.

Coordinated financing and real-estate processes for international clients across the full documentation cycle, preparing closing documents and handling NDAs with confidential data. Compiled and maintained audit-proof records and coordinated communication between clients and internal teams.

Supported accounting and financial administration, including data entry, reconciliations, and documentation while ensuring accuracy, compliance, and confidentiality. Contributed to month-end and client processes in coordination with financial administration systems.

Managed the beauty counter independently, including cash handling and brand-appropriate client representation, while maintaining structured follow-up. Developed a loyal client base and exceeded personal and counter targets with consistent documentation and hygiene standards.

Handled telephone and written customer enquiries for a German transport provider, resolving billing, cancellation, and refund cases with complete documentation. Processed sensitive customer and payment data in line with data-protection and compliance requirements.

Managed daily studio operations, including scheduling, reception, invoicing, and stock control, while responding to client enquiries and requests. Operated independently in the owner's absence with administrative and financial responsibility, ensuring accurate processing, compliance, and confidential data handling.

Completed training as a state-certified cosmetician at Berufsfachschule für Kosmetik in Stuttgart (2020–2022).

Studied Business & Administration at Carlo-Schmid-Schule in Karlsruhe (2019–2020).