Open to opportunities

Amina Shabani

@aminashabani

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Dedicated tourism and hospitality professional with strong customer service skills.

Tanzania

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What I'm looking for

I am looking for a role that allows me to utilize my hospitality skills while providing excellent customer service and opportunities for professional growth.

My name is Amina Amiri Shabani, and I am a passionate professional in the tourism and hospitality sector. I hold a Bachelor of Science in Tourism and Hospitality Management from Saint Augustine University of Tanzania, where I graduated with a 1st Class Degree. My academic journey was marked by a commitment to excellence, as evidenced by my recognition for outstanding performance.

In my professional experience, I have worked in various roles within the hospitality industry, including Assistant Sales and Marketing at Greg Adventures Company Limited and Receptionist at Villa Poa Accommodation Facility. My responsibilities have ranged from managing hotel bookings and guest inquiries to ensuring a welcoming environment for all guests. I take pride in my ability to provide exceptional customer service and maintain high standards of cleanliness and organization.

With strong management, leadership, and communication skills, I am eager to contribute to a dynamic team in the tourism and hospitality field. I am committed to creating memorable experiences for guests and continuously improving my skills in this vibrant industry.

Experience

Work history, roles, and key accomplishments

Hospitality Staff

Mambo Hideaway Accommodation Facility

Jul 2023 - Present (2 years 1 month)

Welcomed guests and addressed all their inquiries and needs. Provided cooking services and maintained cleanliness of the accommodation facility.

Guest Service Cooking Customer Service Communication Problem Solving Time Management

Receptionist & Housekeeping Staff

Villa Poa Accommodation Facility

Dec 2022 - Present (2 years 8 months)

Managed guest check-ins, check-outs, and handled all bookings and inquiries. Ensured high standards of cleanliness for guest rooms and hotel premises, including laundry services.

Customer Service Laundry Guest Service Problem Solving

Assistant Sales and Marketing

Greg Adventures Company Limited

Jan 2022 - Present (3 years 7 months)

Managed hotel bookings and reservations for clients. Supported sales and marketing initiatives to attract new customers.

Sales Marketing Customer Service Reserving Communication Data Entry

Education

Degrees, certifications, and relevant coursework

Saint Augustine University of Tanzania Arusha Centre

Bachelor of Science, Tourism and Hospitality Management

Grade: 1st Class Degree

Activities and societies: Awarded the certificate of the best performance for the overall outstanding academic performance in Bachelor Degree of Science in Tourism and Hospitality Management.

Studied core principles of tourism and hospitality management, including industry operations, marketing, and guest services. Gained comprehensive knowledge in managing tourism businesses and ensuring high standards of hospitality.

Bungu High School

Advanced Certificate of Secondary Education, General Studies

Grade: Division Two

Completed advanced secondary education, focusing on a broad curriculum to prepare for higher studies. Developed foundational knowledge across various subjects.