Amelia Mixon

I’m a Remote Insurance Specialist with 8+ years of customer service experience and 2+ years supporting remote healthcare workflows. I’m known for empathetic, dependable service and for improving operational processes while meeting daily performance goals.

At Centene Corporation, I verify customer eligibility, update demographics, confirm authorization and claim status, and research providers so customers have accurate options. I manage time effectively to meet call goals, and I’ve become proficient in AWS, Omni, Sensentia, and CMS portal.

Previously at McKesson (Remote), I verified insurance benefits and processed prior authorizations for healthcare services while maintaining full HIPAA compliance. I was recognized as Contractor MVP twice for performance and dedication, and I kept working to increase remote productivity.

I also bring hands-on experience from healthcare operations and patient-facing roles, including Remote Collections Specialist work and front desk scheduling and payment support. Earlier in my career as a Phlebotomist / Lab Assistant, I supported diagnostic teams with accurate documentation and specimen preparation using lab tools like iStat, Clintek, and Athena.