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@amelait
Customer service manager dedicated to excellence and team leadership.
As a Staff Manager with extensive experience in customer service and hospitality, I excel in delivering exceptional service while managing a team of sales associates. My journey began in a feminine clothes shop, where I was promoted to my current role due to my strong performance and commitment to customer satisfaction. I am multilingual and culturally adaptable, which allows me to create positive experiences for diverse clients.
Throughout my career, I have demonstrated my ability to handle customer inquiries and complaints efficiently, ensuring high standards of service in fast-paced environments. My previous roles, including Customer Relations Specialist and Intern at Tizi Ouzou International Bank of Algeria, have equipped me with the skills necessary to manage operations effectively and implement service improvement initiatives. I am passionate about teamwork, continuous personal and professional growth, and making a meaningful impact in every role I undertake.
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Work history, roles, and key accomplishments
Asirem Tizi Ouzou
Feb 2025 - Present (9 months)
Coordinated blood donations between hospitals and potential donors, ensuring timely responses to urgent requests. Actively recruited new donors through social media campaigns and community outreach efforts.
Feminine Clothes Shop Ouacif
Sep 2024 - Present (1 year 2 months)
Promoted to Staff Manager, overseeing daily operations and ensuring high service standards. Led and supervised a team of sales associates, managing scheduling and operational efficiency.
Feminine Clothes Shop Ouacif
Apr 2023 - Aug 2024 (1 year 4 months)
Managed customer orders, inquiries, and complaints across various platforms, ensuring high satisfaction. Delivered exceptional service by personally addressing customer needs via phone and digital channels.
International Bank Of Algeria
Feb 2023 - Mar 2023 (1 month)
Assisted with daily banking operations, providing support for customer service and account management. Contributed to service improvement initiatives under the guidance of senior staff.
Freelance
Sep 2019 - Jul 2020 (10 months)
Provided professional childcare services for multiple families, ensuring a safe and nurturing environment. Demonstrated flexibility and responsibility in adapting to diverse family needs and routines.
Degrees, certifications, and relevant coursework
Master's degree, Strategic Management
Studied advanced concepts in strategic management, focusing on organizational leadership and business development. Gained expertise in strategic planning and implementation.
Bachelor's Degree, Management
Completed a comprehensive program in Management, covering core business principles and practices. Developed strong analytical and problem-solving skills.
Baccalaureate
Achieved Baccalaureate certification, demonstrating foundational knowledge across various subjects. Prepared for higher education through rigorous academic coursework.
Software and tools used professionally
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