ameer hamza
@ameerhamza35
Global IT support consultant at Mammoth-AI who raised Microsoft Secure Score from 42% to 70%.
PakistanWhat I'm looking for
At Mammoth-AI, I provide global L1/L2 frontline support for TransRe users across international hubs. I troubleshoot Microsoft 365, identity, network, and Citrix VDI/DaaS incidents, resolving issues where possible and escalating with technical evidence.
I authored a Citrix troubleshooting playbook covering VDA states, FSLogix, and multi-session OS management. At PFOC, I improved a 200+ user M365 tenant’s Secure Score from 42% to 70% through identity, MFA, and access-control configuration.
Previously, at Murkez Technologies, I supported 500+ U.S. retail stores across 13 states, coordinating ISP and network vendor escalations. I also designed device-imaging and endpoint-security baselines for new store deployments.
Experience
Work history, roles, and key accomplishments
Global IT Frontline Consultant
Mammoth-AI
Mar 2026 - Present (8 months)
Deliver global L1/L2 frontline support for users across North America, UK/Europe, and APAC. Troubleshoot Microsoft 365, Citrix VDI/DaaS, VPN, and line-of-business applications, and maintain ITSM records.
Senior IT Support | M365 Specialist
PFOC
Nov 2025 - Mar 2026 (4 months)
Delivered L1/L2 support for 200+ users, managed Microsoft 365 tenant operations, and improved organizational Secure Score from 42% to 70%. Administered hybrid Active Directory and supported Citrix remote-desktop users.
IT Support Specialist (L1/L2)
Murkez Technologies
Jan 2020 - Nov 2025 (5 years 10 months)
Delivered L1/L2 remote support to 500+ U.S. retail stores across 13 states, diagnosing ISP, firewall, switch, and Wi-Fi incidents. Supported PCs, iPads, printers, and VoIP phones while administering Microsoft 365 and Active Directory.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Bachelor of Science, Computer Science
2016 - 2020
Bachelor of Science in Computer Science from the University of the Punjab, Lahore, from September 2016 to January 2020.
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Computing
Microsoft Certified: Azure Fundamentals (AZ-900) certification.
NIAI
AI/ML Training, Artificial Intelligence and Machine Learning
AI/ML training from NIAI.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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